This Privacy Policy explains how 22bet collects, processes, stores, and protects the personal data of players across Bangladesh. We are committed to handling your information with transparency and care, in accordance with applicable data protection principles.
Privacy at a Glance
These cards summarise the key pillars of 22bet's approach to data privacy. The complete and legally binding policy text follows in the sections below.
22bet collects only the personal data that is strictly necessary to operate your account, process payments, verify identity, and comply with applicable legal obligations. We do not collect data beyond what is needed for these defined purposes.
All data transmitted between your device and the 22bet platform is protected by 256-bit SSL encryption — the same standard used by leading Bangladeshi financial institutions. Your login details, payment information, and personal data are never transmitted in plain text.
As a 22bet player, you have the right to access the personal data we hold about you, request corrections, request deletion, and withdraw consent for non-essential processing at any time. Contact [email protected] to exercise any of these rights.
22bet does not sell your personal data to third parties. Your information is shared only with essential service providers (payment processors, KYC verification services) who are contractually bound to process it solely on 22bet's behalf, and with authorities where legally required.
22bet uses cookies and similar tracking technologies to maintain session state, analyse platform performance, and improve the user experience. We use only functional and analytical cookies. Details of each cookie category and its purpose are set out in the Cookies section of this policy.
22bet retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Account data is retained for a minimum of five years following account closure to satisfy anti-money-laundering record-keeping requirements.
22bet ("we", "us", "our") is committed to protecting the privacy and personal data of all players who use the 22bet platform, accessible at https://22bet.lol. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data.
This policy applies to all personal data collected through the 22bet website, mobile platform, customer support channels, and any other services we operate. It should be read alongside our Terms and Conditions and our Responsible Gaming Policy, both of which are published on this site.
We take our data protection obligations seriously. Our internal data handling procedures are reviewed regularly to ensure that personal data is processed only in ways that are fair, lawful, and transparent. If you have any questions about how we handle your data, please contact our support team at any time.
For the purposes of this Privacy Policy, the data controller responsible for your personal data is 22bet, operating the platform at https://22bet.lol. As data controller, 22bet determines the purposes and means by which your personal data is processed.
If you have any questions, concerns, or requests relating to the processing of your personal data, you may contact us using the details provided in Section 16 of this policy. We will endeavour to respond to all data-related enquiries within 10 business days of receipt.
22bet collects personal data through several channels, including the registration process, account activity, customer support interactions, and technical systems. The categories of personal data we collect are described below.
When you register a 22bet account or interact with our platform, you may provide us with the following categories of personal data:
| Category | Examples | When Collected |
|---|---|---|
| Identity data | Full legal name, date of birth, national ID number, passport number | Registration and KYC verification |
| Contact data | Email address, mobile phone number, residential address (city, district) | Registration |
| Financial data | bKash / Nagad / Rocket account number, bank account details, transaction history | Deposit and withdrawal processing |
| Verification documents | National ID card image, passport scan, proof of address, selfie photograph | KYC verification |
| Support communications | Live chat transcripts, email correspondence, support ticket content | When you contact customer support |
| Responsible gaming data | Deposit limits set, self-exclusion requests, cooling-off periods activated | When you use responsible gaming tools |
When you access and use the 22bet platform, certain technical data is collected automatically by our systems:
In some cases, 22bet may receive personal data about you from third-party sources, including:
22bet uses your personal data only for defined, legitimate purposes. The table below sets out the primary purposes for which we process personal data and the corresponding legal basis for each purpose.
| Purpose | Data Used |
|---|---|
| Creating and managing your 22bet account | Identity data, contact data |
| Processing deposits and withdrawals in ৳ BDT | Financial data, identity data |
| Verifying your identity (KYC compliance) | Identity data, verification documents |
| Detecting and preventing fraud, money laundering, and prohibited activity | Identity data, financial data, technical data, betting activity |
| Providing customer support | Identity data, contact data, support communications |
| Administering responsible gaming tools and self-exclusion requests | Responsible gaming data, identity data |
| Improving platform performance and user experience | Technical data, session data (anonymised or aggregated where possible) |
| Sending account-related notifications (e.g., transaction confirmations, security alerts) | Contact data, financial data |
| Sending promotional communications (only where you have consented) | Contact data, betting activity preferences |
22bet does not use your personal data to make fully automated decisions that produce significant legal effects for you without human review. Where automated screening tools flag an account for review (for example, in the context of fraud detection), a qualified member of the 22bet compliance team will review the case before any account action is taken.
22bet processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
22bet does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
We engage carefully selected third-party service providers who process personal data on our behalf. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), identity verification providers, cloud hosting and infrastructure providers, customer support platform operators, and fraud detection services. All such providers are bound by data processing agreements that restrict their use of your data to the specific services they provide to 22bet.
Casino and sportsbook game content on the 22bet platform is supplied by third-party software studios including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. These providers may receive anonymised or pseudonymised gameplay data necessary to deliver fair game results and enforce game-level rules. They do not receive your full identity or financial data.
22bet may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorised public authorities where we are required to do so by applicable law, or where such disclosure is necessary to protect the rights, property, or safety of 22bet, our players, or the public.
In the event that 22bet undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the relevant successor entity. We will notify affected players of any such transfer via email or a prominent notice on the platform and will ensure that the successor entity is bound by privacy obligations at least as protective as those set out in this policy.
22bet's primary player base is in Bangladesh, and we take steps to ensure that personal data relating to Bangladeshi players is processed in a manner consistent with applicable data protection standards. Some of our third-party service providers — including cloud infrastructure and payment processing partners — may process data on servers located outside Bangladesh.
Where personal data is transferred internationally, 22bet ensures that appropriate safeguards are in place, such as data processing agreements incorporating standard contractual clauses or equivalent data protection commitments. We do not transfer personal data to jurisdictions that do not offer an adequate level of data protection without first implementing appropriate contractual or technical safeguards.
22bet retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, subject to any longer retention period required by applicable law. The following retention periods apply as a general guide:
When personal data is no longer required and no legal retention obligation applies, it is securely deleted or irreversibly anonymised in accordance with our data destruction procedures.
Subject to applicable law, you have the following rights in relation to the personal data that 22bet holds about you. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request".
Request a copy of the personal data we hold about you and information about how it is processed.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Request that we restrict the processing of your data while an accuracy dispute or objection is being resolved.
Receive a copy of the data you provided to us in a structured, machine-readable format.
Object to processing carried out on the basis of legitimate interests, including direct marketing communications.
22bet will respond to verified data rights requests within 30 calendar days of receipt. In complex cases we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it. We may request proof of identity before processing a data rights request to ensure that personal data is not disclosed to an unauthorised party.
22bet uses cookies and similar technologies (such as local storage and session storage) on its platform to enable core functionality, maintain session state, and analyse platform usage. The following categories of cookies are used:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your logged-in session, remember your language preference, ensure platform security features function correctly. These cannot be disabled without breaking core platform functionality. | Session / up to 30 days |
| Functional | Remember your game preferences, display settings, and responsible gaming tool configurations between sessions. | Up to 12 months |
| Analytical | Collect anonymised data about how players use the platform (pages visited, features used, time on page) to help us improve the user experience. Data is aggregated and does not identify individual users. | Up to 24 months |
22bet does not use advertising or third-party tracking cookies for the purpose of serving targeted advertisements on other websites. You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the 22bet platform.
The 22bet platform is strictly intended for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and you believe that your child has registered a 22bet account or provided personal data to us without your consent, please contact our support team immediately at [email protected]. We will investigate and take appropriate action as quickly as possible.
22bet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:
While we take all reasonable steps to protect your personal data, no system is entirely immune to the risk of breach. You play an important role in keeping your account secure — please use a strong, unique password and enable two-factor authentication from your account security settings.
With your consent, 22bet may send you promotional communications about new games, bonuses, seasonal offers (for example, during Eid, Pohela Boishakh, or BPL season), and platform updates. These communications may be delivered via email or SMS to the contact details registered on your account.
You may withdraw your consent to receive marketing communications at any time by:
Withdrawing marketing consent does not affect the lawfulness of any processing carried out prior to withdrawal, and it does not affect the delivery of transactional or account-related communications (such as deposit confirmations, withdrawal notifications, or security alerts), which are sent on the basis of contractual necessity rather than consent.
The 22bet platform does not contain links to external third-party websites. However, if you navigate to a third-party website independently (for example, a payment provider's own site), please be aware that 22bet has no control over that website's content, privacy practices, or data handling. We encourage you to review the privacy policy of any third-party service you use in connection with your 22bet account, including your mobile financial service provider (bKash, Nagad, Rocket, or Upay) and your bank.
22bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. The date of the most recent revision is always displayed at the top of this document.
Where a material change is made to this Privacy Policy — for example, a change to the categories of data we collect or the third parties with whom we share data — we will notify registered players via email to the address on file and/or via a prominent notice on the 22bet platform at least 14 days before the change takes effect. Your continued use of the platform following notification of a material change constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 22bet processes your personal data, please get in touch with us using the following contact details:
Please note that email addresses shown in this policy are provided as plain text contact information only. Do not send copies of identity documents or sensitive personal data via unencrypted email. Our support team will direct you to the secure document upload facility within your 22bet account when verification materials are required.
Now that you understand how 22bet protects your privacy, explore everything the platform has to offer — cricket betting, live casino, slots, and more, all backed by secure SSL encryption and fast ৳ BDT payouts.